Chat agents give
your team
faster answers.
Systm builds AI chat agents that understand your business, answer common questions and guide people to the right next step - on your website, in your portal, or across your internal systems. Connected to approved company knowledge. Never improvising.
30-minute intro call · No deck · Your data stays put.
Assistants that answer questions, guide users, and reduce repetitive support work, connected to approved company knowledge.
Available
2
From approved knowledge
To live
§ 01 / TWO TYPES OF AGENT
Inside the business, or out the front..
Two settings, same underlying idea: an assistant connected to the right knowledge, answering inside the right boundary. Pick one, or run both , they share the same playbook.
Internal · Staff
Internal Knowledge Assistant
For your team
Help staff find policies, procedures, documents, and the answers they ask for every week. Connected to approved company knowledge, never improvising.
- Connected to approved company knowledge
- Runs on AI inside your network by default
- Or via external AI through controlled guardrails
- Lives inside the Systm portal
- Cited answers + full audit log
- Hand-off to a person when it matters
- Runs inside the Systm Portal.
01 - INTERNAL
External · Public
Web & Social Support Agents
For your customers
Answer visitor questions on your website, guide them to the right service, and send clean enquiries to your team. Text or voice.
- Drop-in on your public website
- Text or voice modality
- Answers from your public service catalogue
- Qualifies leads and routes them in
- Runs on external AI on controlled rails
- Hand-off to a human on demand
02 - EXTERNAL
§ 02 / HOW WE BUILD IT
From your knowledge
to
useful answers.
Internal assistants: typically 3–4 weeks. External website/voice agents: 4–6 weeks depending on integrations.
Scope
WHO + WHAT
Map who needs answers, the questions you keep getting, and the systems they live in. Internal staff, external customers, or both.
Connect
APPROVED KNOWLEDGE
Connect the agent to your approved company knowledge — policies, FAQs, service catalogue, documents. Live source-of-truth, no stale forks.
Tune
VOICE + RULES
Voice, tone, refusal rules and escalation paths defined with your team. The agent sounds like your business, not a stock AI.
Pilot
QUIET LAUNCH
A soft launch with a small group. We watch every conversation, label edge cases, and tighten the answers before it goes wide.
Improve
MONTHLY CYCLE
Monthly review of unanswered questions, deflection rate and satisfaction. The agent gets sharper every cycle.
§ 03 / WHERE IT SHOWS UP
On the channels your
people use.
One assistant, one source of truth, surfaced wherever it’s needed — with hand-offs into your real workflows when the answer needs an action.
Web widget
Drop-in · branded · on your domain
Full-page chat
Standalone help URL
Voice
Phone line + browser audio
Internal portal
Staff assistant, behind login
Workflow hand-off
Create a ticket, send an email, check a record
Human hand-off
One-click escalation with full context
§ 04 / VOICES
Bring us a
process.
We'll bring the Systm.
A 30-minute call. No deck. We’ll listen, ask sharp questions
and tell you whether what you want is a two-week build
or a six-month build.
§ 04 / FAQ
Questions,
answered.
The honest version. If your question isn’t here,
send it our way — we’ll answer it the same
way.
01 Will people know they’re talking to an agent?
Yes, we disclose it on the first message. Pretending otherwise erodes trust the moment it gets caught, which it always does. The agent is upfront and offers hand-off to a human whenever someone asks.
02 How do you stop it from making things up?
The agent answers only from your approved company knowledge. If a question falls outside what it’s been connected to, it says so and offers to escalate - it does not improvise. Every response cites its source and is logged.
03 Where does our company data go?
Internal assistants run on AI inside your network by default: your documents, conversations and answers stay there. External-facing agents typically run on external AI services where guardrails, redaction and content controls are configured for what’s appropriate to share publicly. Either way, we set the boundary with you.
04 Can it hand off to a human, or trigger an action?
Both. Hand-off is configurable: a button, a keyword, a confidence threshold, or a deliberate escalation rule and the conversation context comes with it. Workflow-connected agents can also create a ticket, send an email, check a record, or start a process when the answer needs an action.
05 How long until it’s live?
Internal knowledge assistants are typically 3–4 weeks. External website or voice agents are 4–6 weeks depending on integrations. Either way, we start small and add as the team uses it.
§ 04 / VOICES
Fewer repeat questions.
More space for real work.
Want fewer repeated questions landing in your inbox? Let’s build an assistant that handles the first round, inside the business or out the front and routes the rest to the right person.